We offer free shipping on all U.S. Domestic orders for orders above $75. You will receive a notification (email/SMS text) with tracking information once your order ships. We do our best to ship orders the day they are placed; however it can take 1-2 days to process most items. Our custom "Made to Order" items are hand cut and take approx. one week to ship (cut + sew times can vary depending on demand).
Orders of $75 of more are shipped with UPS Ground (except PO Boxes shipped with USPS). We also offer the option to upgrade shipping at checkout.
Under the current circumstances, carriers are experiencing delays in updating tracking information and timely arrival of packages. This is out of our control but we are doing everything we can to expedite shipping where possible. USPS currently is delayed on all services except Express due to transportation shortages from COVID19. Packages are also not being scanned at every point in the transit as they had previously done, causing lack of transparency (and frustration).
Shipping costs for other international destinations will be calculated during checkout. Please note that additional taxes and duties may apply depending on the destination country which are the responsibility of the customer. Unfortunately we have no control over these costs, nor a good way to pre-pay them (at this point but working on it!)
Returns are free within the U.S (excluding masks). and we provide a pre-paid shipping label if something doesn't work out. Due to the nature of face masks, we cannot accept any returns once package has been opened. For returns outside the US, unfortunately we cannot offer free shipping. Please contact Hello@TheLeisureLab.com for help to return/exchange.
We are able to ship to APO/DPO/FPO addresses, as well as P.O. Boxes, however we are limited by the carrier. Please inquire at Hello@TheLeisureLab.com for any available discounts to active military serving overseas.